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🤔 When you're overseeing more than ten Store locations, issues come at you from every direction — messenger apps, phone calls, sticky notes, SMS threads. And when a store manager follows up with "Hey, that problem I mentioned still hasn't been fixed," you're left digging through scattered conversations just to figure out where things stand. Some days, you can't even tell what's been Resolved and what hasn't.
There has to be a better way to track Issues from the moment they're reported to the moment they're closed — all in one place.
👉 Use Shopl's Posting board as a dedicated Issue Channel. From the initial report to final resolution, every step gets logged and managed in a single, organized space.
Set up a dedicated Posting board specifically for field Issue submissions. You can run separate boards for each Store, or consolidate all Stores into a single board — whichever fits your operation. Permission setting gives you full control: restrict access so only a specific Store's Employees can post, or configure it so only supervisors have full visibility across everything.
Because Issues are no longer mixed into general Chat, nothing important gets buried under unrelated Messages.
Assign a Status to each Issue post, and the board becomes a live dashboard — open it up and you can immediately see what's Ongoing, what's pending, and what's been Completed. Log the Issue Contents, the Date it Accrued, and the Store Managed, and you'll have the full picture without making a single phone call.
The Filter feature takes this further. Every morning, a supervisor can Filter the board to show only Incomplete posts — instantly surfacing unresolved Issues so priorities can be set based on urgency. Completed Items are automatically separated, so you're never wasting time re-reviewing things that have already been handled.
The Comments feature keeps the entire resolution conversation attached to the original Issue post. The store Representative logs their Action taken as a Comment; the supervisor adds confirmation and feedback. By the time an Issue is closed, the full timeline — from first report to final fix — is captured in one thread.
That history doesn't just help now. When a similar Issue surfaces down the line, the past resolution thread is right there as a Reference. Share the post Link directly and the relevant person can pull up the full context immediately — no screenshots, no re-explaining. And when it's time to put together a regular Report, the Posting board Data is ready to export in whatever format you need — PPT, Excel, or otherwise.
A. The visibility is fully controlled by your board member settings.
Create a separate Posting board for each Store and add only that Store's Employees as Members — Employees from other Stores won't have access to that board at all. Supervisors can be Granted Access permission across all boards, giving them a unified view of every Issue without any risk of cross-Store information exposure.
Managing field Issues used to mean chasing down scattered threads across a dozen different apps. With a dedicated Shopl Posting board, everything from submission to resolution lives in one place — organized, trackable, and always accessible. As your Store count grows, keeping Issues under control doesn't have to get harder. One board can handle it all.
