How Smarter Attendance Changed 15 Restaurants

Summary

Managing multiple restaurant locations across New York became increasingly complex for this growing F&B brand. Real-time visibility into staff attendance was limited, and scattered communication methods led to inefficiencies. By switching to Shopl, the HR team gained a centralized system for tracking schedules, attendance, and documents—creating a culture of accountability and improving team coordination.

"With real-time attendance data, our team takes more ownership of their work. Tardiness and absences have gone down, and communication is smoother than ever."

— HR Manager, Global F&B Brand —

‍

Challenges

• Lack of real-time oversight: As store locations expanded, it became harder to monitor where employees were working and when.
• Manual and delayed communication: HR had to contact multiple people to confirm attendance or track down missing schedule updates.
• Inefficiencies in mobile work: Field-based staff frequently changed locations, making it difficult to verify hours and sync data for payroll.

‍

Solution

1. Accurate Payroll with Synced Time and Schedules

Before Shopl, it was hard to confirm whether employees had actually worked the hours they claimed—especially those who rotated between locations. Now, all attendance and scheduling data is synced in one system. HR can view working hours, check for tardiness or absences, and calculate payroll with greater accuracy.

2. Real-Time Location Tracking and Easy Schedule Adjustments

HR can instantly check who is working where, without relying on messages or phone calls. Shopl's location features make it easy to confirm the presence of mobile staff, which has sped up communication and reduced confusion. Vacation requests and schedule changes are handled directly in the app, simplifying the process and eliminating paperwork.

3. Accountability and Trust Through Transparent Records

With real-time time tracking, staff became more punctual and engaged. The system logs not only check-ins and check-outs but also shows how long mobile workers stayed at each location. This builds mutual trust and enables managers to understand the situation at a glance. Staff also appreciate faster response times for requests, boosting overall job satisfaction.

‍

Results

• Real-time attendance tracking across all 15 restaurant locations
• Improved accuracy in payroll calculations through automated data syncing
• Higher staff accountability and reduced absenteeism
• Faster internal communication and increased employee satisfaction

"The app is simple and easy to use. Our team can check schedules and submit time-off requests easily, and approvals happen quickly. It's made a big difference."

— HR Manager, Global F&B Brand —

‍Empower your frontline teams with transparency, accountability, and a system that adapts to your restaurant operations.