Simplifying Workforce Management for Employees with Disabilities

Summary

BearBetter previously relied on disjointed systems—ranging from fingerprint and vein scanners to separate groupware for leave requests—making it difficult to manage attendance, scheduling, and time off efficiently for a team with varied needs, especially employees with developmental disabilities. including employees with developmental disabilities. The company adopted Shopl for its simple interface, integrated HR features, and responsive customization support. Since implementation, manual processing has decreased dramatically, and both HR and field employees are working more independently and efficiently.

“Even employees with disabilities adapted quickly. Since only the essential features are shown, it’s not overwhelming and very easy to use.”

— Ja-won Jeong, HR Manager, BearBetter —

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Challenges

• Fragmented attendance and scheduling systems: Used multiple methods (fingerprint, vein scanner, barcode, groupware), which required manual copying and pasting into Excel.
• Lack of accessibility: Existing systems were too complex for many employees with developmental disabilities, requiring HR to intervene frequently.
• Frequent data loss and communication gaps: Leave requests and schedule changes came through messaging apps, increasing the risk of omissions and human error.

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Solution

1. Intuitive and Inclusive Attendance System

Replaced unreliable biometric systems with Shopl’s GPS and QR-based attendance tools. Employees now check in and out easily using a single button in the app. When arriving late or leaving early, they can submit reasons themselves, eliminating extra back-and-forth with HR.

2. Fully Integrated Leave and Schedule Management

Leave requests, approvals, and notifications are all processed within Shopl, streamlining what was previously a time-consuming, multi-step manual process. The system supports role-based visibility and custom leave types. Even complex leave policies, such as annual leave tracking and enforcement, are handled automatically—reducing admin workload.

3. Custom Support and Fast Response

When adjustments were needed to fit the unique needs of BearBetter’s workforce, Shopl provided quick and tailored support. Features were adapted to the team’s workflow, which built trust and allowed for immediate on-site adoption.

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Results

• 80%+ of employees, including those with disabilities, now manage attendance independently
• HR team reports significant reduction in manual tasks
• Automated enforcement of annual leave policy via Shopl

“Having attendance, schedules, and leave in one system drastically reduced our workload. Even annual leave is now handled automatically!”

— Ja-won Jeong, HR Manager, BearBetter —