Performance Scheduling Made Simple at LOTTE Concert Hall

Summary

LOTTE Concert Hall hosts dozens of unique classical performances each month, with ever-changing schedules and rotating part-time staff. Coordinating on-site ticketing—schedules, attendance, and staff communication—was time-consuming and often inefficient.

After implementing Shopl, the team gained full control over schedule management, streamlined shift adjustments, and introduced real-time attendance visibility—all within one platform. The result: smoother performance-day operations, better staff coordination, and faster turnaround between events.

“Thanks to Shopl, we’ve been able to handle dozens of performances, each with unique schedules, with far less stress. Staff know exactly when to work, and we no longer worry about late arrivals.”

– So-min Park, Deputy Manager, Performance CS Team, LOTTE Concert Hall -

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Challenges

• Irregular Schedules and High Staff Turnover: Each classical concert had a different start time, length, and staffing requirement. The manual creation and revision of schedules caused delays and confusion.
• Cumbersome Schedule Changes: Shift updates often involved relaying messages across multiple managers, making the process slow and error-prone.
• Lack of Real-Time Attendance Insight: Before performances, there was no reliable way to confirm who had arrived until staff physically showed up, delaying briefings and prep work.

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Solution

1. Customizable Schedules for One-Time Performances

With Shopl, the team created reusable scheduling templates for one-time performances. Punch-in times are tailored to each concert and distributed to part-time staff instantly via the app. Managers can add notes directly to shifts, ensuring everyone is aligned.

2. Easy, App-Based Shift Change Requests

Instead of relaying requests through layers of communication, part-time employees can now request schedule changes directly in the app. Managers approve them in seconds, and real-time updates ensure everyone stays informed.

3. Live Attendance Tracking Before Showtime

Shopl lets managers see who has clocked in—even before the ticket office opens. If someone is late, they can reach out directly through the app. This allows managers to focus on team prep instead of chasing down attendance.

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Results

• 100% of ticketing staff managed through mobile scheduling templates
• Shift change communication time reduced by 80%
• Real-time attendance visibility improved coordination before events
• More efficient performance-day prep with fewer delays

“We needed a simple, intuitive solution—and Shopl delivered exactly that. We only use the features we need, and that flexibility makes it perfect for our part-time teams.”

– So-min Park, Deputy Manager, Performance CS Team, LOTTE Concert Hall -