LOTTE Concert Hall hosts dozens of unique classical performances each month, with ever-changing schedules and rotating part-time staff. Coordinating on-site ticketing—schedules, attendance, and staff communication—was time-consuming and often inefficient.
After implementing Shopl, the team gained full control over schedule management, streamlined shift adjustments, and introduced real-time attendance visibility—all within one platform. The result: smoother performance-day operations, better staff coordination, and faster turnaround between events.
– So-min Park, Deputy Manager, Performance CS Team, LOTTE Concert Hall -
With Shopl, the team created reusable scheduling templates for one-time performances. Punch-in times are tailored to each concert and distributed to part-time staff instantly via the app. Managers can add notes directly to shifts, ensuring everyone is aligned.
Instead of relaying requests through layers of communication, part-time employees can now request schedule changes directly in the app. Managers approve them in seconds, and real-time updates ensure everyone stays informed.
Shopl lets managers see who has clocked in—even before the ticket office opens. If someone is late, they can reach out directly through the app. This allows managers to focus on team prep instead of chasing down attendance.
– So-min Park, Deputy Manager, Performance CS Team, LOTTE Concert Hall -