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– Jin-i Kwak, Manager, Offline Sales Team, Korea Limotech (BALMUDA) –
Hello, we’re Jin-i Kwak, Deputy Manager, and Yo-han Jeon and Hyun-seok Kim, Team Leaders of the Offline Sales Team at Korea Limotech.
Korea Limotech is a specialist distributor of lifestyle home appliance brands, including the well-known BALMUDA, Vermicular, and MO-ON. For BALMUDA, we serve as the exclusive distributor in Korea, handling everything from importing to sales and distribution.
Our CEO personally discovered the BALMUDA brand more than a decade ago while visiting Japan. Back then, the BALMUDA fan was the first product introduced to Korea. Looking at where the brand stands today—widely recognized and thriving—we can really see how much it has grown (laughs).
I have a background in sales support, while Team Leaders Yo-han Jeon and Hyun-seok Kim bring their expertise from managing staff and stores at major retail companies. Together, our Offline Sales Team is well-rounded, with extensive experience in store and personnel management.
While online shopping has become more common since the pandemic, and our online sales have seen significant growth, we remain focused on our offline operations. Stores and their staff are the front line of customer interaction, so we pay extra attention to the in-store experience.
Our team’s mission is not just about achieving numerical sales growth but also about communicating our brand’s values and identity to customers effectively.
We frequently check the condition of our stores, and when new products launch, we monitor them even more closely. Additionally, as part of the offline team, we manage the staff deployed across various locations.
BALMUDA doesn’t operate as many stores as some other home appliance brands, but we’ve established a presence in major department stores across Seoul and other regions. Our goal is to consistently convey our brand’s values and messages to customers.
To build strong branding, we need to focus heavily on the service and attendance of the staff who directly interact with customers at our stores. Even when we can’t visit in person, Shopl’s attendance tracking feature has been a huge help. It allows us to monitor employee work history and attendance records accurately, making attendance management far more effective.
First and foremost, Shopl has made it easier to monitor and systematically manage store employees’ attendance. From tracking who clocked in and out to managing employee schedules, everything can be done in one place, which has been incredibly convenient.
Requests for leaves—like half-days, sick days, or bereavement leave—can now be submitted through Shopl. Once I approve a request, it’s automatically reflected in the schedule, saving us time and effort.
By minimizing unnecessary communication about schedules, we’ve been able to focus more on other important tasks.
– Yo-han Jeon, Team Leader, Offline Sales Team, Korea Limotech(BALMUDA) –
The ability to manage both employee attendance and leave requests has been the most satisfying aspect of using Shopl.
⛔ Challenges with Unclear Attendance Records and Tedious Schedule Management
Previously, tracking store employees’ attendance was a painstaking process. We had to physically visit the stores to collect signatures from employees to confirm their work hours. Afterward, the manager would sign off on their behalf to create a record, and the data would then have to be manually uploaded into the system.
Managing attendance manually, especially with part-time employees, raised concerns about whether employees were consistently clocking in and out on time. There was always an underlying worry about how accurate and reliable the records were.
As for scheduling, we relied on the Evernote app, using a spreadsheet-style format similar to Excel. Whenever managers had unexpected tasks or took leave, we had to manually adjust the sheet to accommodate the changes.
While attendance tracking and schedule management were essential parts of our operations, the whole process was undeniably tedious and time-consuming. It often felt like an uphill battle to keep everything updated and accurate.
✅ Instantly Track Attendance and Effortlessly Manage Schedules
Say goodbye to the hassle of tracking attendance and managing disorganized schedules.Now, all it takes is a quick glance at the Shopl dashboard. With real-time updates, I can immediately see who’s clocked in, who’s off, and where they started their shift. The precise records, including exact times and locations, give me complete peace of mind—even from a distance.
Need to communicate with staff? The dashboard makes it simple to contact only those who are currently on duty. This means no unnecessary calls to employees on leave, respecting their time while keeping operations smooth.
Scheduling has never been easier. With pre-made templates for different shift types, it’s as simple as applying the format—no more repetitive edits or manual updates. It’s efficient, seamless, and lets us focus on what truly matters.
⛔ Frustrating Approval Processes and Endless Back-and-Forth
Managing employee leave used to be a tedious process. Whenever a store employee needed half-days, vacation time, or special leave, they’d notify me via Slack. I’d then have to manually update the schedule template to reflect their absence.
It wasn’t just the constant back-and-forth communication that was exhausting—handling leaves that required documentation, like parental leave or military service leave, added another layer of complexity. I had to track down files, confirm details, and organize everything on my end. It was time-consuming and inefficient.
✅ No-Hassle Leave Requests and Seamless Approvals
Now, all it takes is setting up the appropriate leave types for our company, and the rest is a breeze. Employees can request their leave directly in Shopl without needing to contact me. All I have to do is approve it in the system.
Even managing something as tricky as half-day leave has become simple. Shopl automatically reflects these changes, keeping our schedules accurate without requiring me to make manual adjustments.
For leaves that require documentation, Shopl lets employees upload their proof ahead of time. This eliminates the need for follow-up requests or extra communication from my side.
Once I approve a leave request, it’s instantly updated in the schedule—no extra steps, no extra hassle. It’s a streamlined process that saves time and energy for everyone involved.
– Hyun-seok Kim, Team Leader, Offline Sales Team, Korea Limotech(BALMUDA) –
Today, we shared how BALMUDA streamlined management for 80 store employees using Shopl.
If you’re ready to transform communication and organization with your stores, start with Shopl today! ✨
