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Planogram Compliance: Why Most Retailers Are Still Getting It Wrong — and How to Fix It

1. What is a Planogram?

A planogram is a visual layout that outlines where and how products should be displayed in a store.

The term comes from "Plan O Gram," often shortened in the field as "POG."

Planograms define display positions, product quantities, and brand areas based on product characteristics and category strategies. This helps headquarters and store staff follow a shared set of guidelines. They’re commonly used when launching new products or phasing out underperforming ones.

When items are placed where customers expect to find them, and in highly visible spots, conversion rates go up. So a planogram isn’t just a layout—it’s a revenue-driving tool that works directly on the sales floor.

*Planogram vs. Visual Merchandising (VM)

Though both involve in-store displays, the goals and teams behind them differ.

In short: A planogram is a sales execution tool that uses numerical standards to control display execution, while VM is a brand experience tool that focuses on visual storytelling and ambiance.

Planogram Visual Merchandising(VM)
Objective Boost sales, manage execution Create brand experience, visual impact
Standards Quantity, placement, share of shelf Lighting, props, color, aesthetics
Typical Owner MD, retail ops, trade marketing VMD, brand/design teams

2. Planogram Examples and Strategies

Planogram strategies vary depending on store type and customer behavior. Here are some examples:

  • Grocery Store Planogram: With limited space and high turnover, essentials are placed near entrances, while seasonal items go in promotional zones to guide traffic flow.
  • Supermarket Planogram: Emphasizes visibility across categories with vertical/horizontal shelf combinations. Related products are grouped to encourage cross-selling. High-turnover items are placed deeper inside to increase dwell time.
  • Consumer Electronics Planogram: Zones are divided by product type or brand. Hands-on experience is key, so interactive displays (with power, lighting, and instructions) are prioritized.
  • Pharmacy Planogram: OTC items are placed at eye level for accessibility. Health supplements are near checkouts to drive impulse buys, while prescription drugs are stored securely behind the counter.

Since every retail category operates differently, planograms must be tailored accordingly. Without clear and consistent guidelines, each store may interpret them differently, undermining brand strategy and confusing customers.

3. Why Execution is the Core of Any Planogram

A planogram's impact depends on how precisely it's executed in stores. But in reality, gaps between HQ planning and in-store execution are common.

Visual diagrams may not be fully understood by frontline staff. Merchandising instructions are often lost in translation. When execution is managed manually, there’s no clear visibility into compliance or performance.

Store staff are already stretched thin—managing photos, uploading reports, and waiting for feedback from HQ becomes an extra burden. The result? Inconsistent displays and planograms that exist only on paper.

Brands often say things like:

  • "We have the guidelines, but they’re not followed."
  • "We receive photos, but nobody checks them."
  • "Our field teams are overwhelmed with manual tasks."

According to a whitepaper by Cosyrobo (Planogram Compliance: Making It Work), only 57.4% of brands have a structure in place to measure planogram compliance. That means nearly half of all brands don’t know whether their merchandising guidelines are being followed in-store.

If there's no follow-through or audit process, even the best-designed planograms will fall apart at the store level.

4. How Do Retail Teams Actually Monitor Planograms?

▪ Photo Submissions via Messenger or Email (e.g., WhatsApp)

The most traditional method: store staff take photos of shelves and send them to HQ. Someone then manually compares them to planograms. It’s time-consuming and error-prone.

  • Pros: No setup cost, easy to get started
  • Cons: Labor-intensive, high risk of delay or oversight

▪ Online Forms and Survey Tools (e.g., Google Forms, Typeform)

Some brands collect photos and compliance data through dedicated apps or surveys. This adds structure but often lacks integration with audit and feedback systems.

  • Pros: Easier to organize and track information
  • Cons: Feedback is still manual, limited scalability

5. It's Time to Manage Planograms in Real Time

▪ Visualize Shelf Compliance at a Glance

See compliance rates per store and per staff member, clearly identifying who missed what, and where repeated violations are happening. Planogram status becomes data you can manage—not just a verbal assurance.

▪ Spot Issues and Respond Faster

Photos are uploaded instantly. HQ can detect missing POP materials, misplacements, or supply gaps in real time. Audit trails are created automatically, making compliance reviews easier.

▪ Use Historical Data to Identify Patterns

Compare past shelf images to identify recurring issues: Which SKUs are consistently missing? Which stores fail to comply? Use this data to inform future merchandising strategy.

▪ Automate Audits and Follow-Ups

Schedule routine planogram checks and assign them to specific staff. Use AI to automatically review submitted photos against compliance rules. Go beyond monitoring—build a system that supports continuous improvement.

Manage Store Planograms Easily >
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