How Hyundai Livart Ensures Store Quality Remotely with Shopl

Summary

With nearly 700 stores across Korea, Hyundai Livart struggled to maintain consistent service quality—especially at remote locations. By implementing Shopl, they streamlined training delivery, improved issue resolution workflows, and achieved consistent store oversight without the need for frequent in-person visits.

“With Shopl, we can check store conditions and service quality daily, without having to visit each location.”

– Sang-ki Kim, Manager, Training Team -

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Challenges

• Limited Visibility Across Stores: Relying on messaging apps and store visits made it difficult to evaluate how well service guidelines were being followed.
• Scattered File Sharing: Training materials were dispersed, and HQ had no way to track whether staff had reviewed or understood them.
• Delayed Response to On-Site Issues: Using calls or chat for issue reporting lacked traceability and slowed down resolutions.

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Solution

1. Daily Oversight of Store Service and Hygiene

Shopl’s Report feature allows store staff to submit daily checklists and photo updates of entrances, displays, and facilities. HQ can remotely verify cleanliness and service conditions across all stores using visual evidence and standardized reporting.

Submission statistics and condition flags help identify stores needing follow-up, enabling proactive support.

2. Fast and Transparent Issue Management

With the Issue & Resolve board, staff can report on-site problems—like damaged displays or incorrect signage—with images and comments. Managers review, assign tasks, and track resolutions in one centralized space.

This creates accountability, maintains a full issue log, and accelerates response times—ensuring stores remain operational and presentable.

3. Trackable, Organized Communication

When HQ shares updates or training content via Shopl, they can see exactly who has viewed the materials. Staff can ask questions via comments, creating clear and interactive two-way communication.

All updates and responses are saved in one place, making follow-up easier and ensuring no one misses critical information.

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Results

• Daily service and hygiene reports submitted with photo documentation
• 680+ stores monitored in real time with no in-person visits needed
• Store issues resolved faster with traceable records
• Training materials tracked and engagement improved across teams

“It’s now easier to document, share, and resolve issues across all stores. Shopl has made our team more responsive and effective.”

– Business Support Division, Hyundai Livart”